Home > How to book a tour from us

How to book a tour from us (Two)

3. How to make bookings?

After receiving your inquiry, we will work out an ideal tour itinerary and price with full understanding of your requirements (we might have more questions) or we may first make an itinerary for you and ask you to take a look at it, if it is acceptable, we will do the quotation. When it finally meets your satisfaction, it's time for you to book your China trip with us. Here are some easy steps to book a tour with Abacus Tour:

1. State in your email and inform us that you accept the tour itinerary and price we provide (together with inclusions and exclusions);
2. We will then email you an offcial VOUCHER(please click here for the Voucher Sample), ask you fill up some forms, have the voucher printed and signed with your signature and email us or fax us (86-28-86661975) all the pages. We will then ask you to pay a deposit of USD $100(Maybe more, depending on the total amount)per person to Abacus Tour. Here is a guide of how to make payment to Abacustour. The balance is to be paid in full no later than 15 days prior to your arrival in China. If we receive your booking less than 30 days prior to the tour start date, we will ask for payment to be made in full (or at least 20% of full payment) once you confirm to book the tour. If you are not willing to make full payment at this time, you can pay at least 50% of the full amount upon confirmation and pay the balance to us after you arrive in China by cash.
3. For those who plan to travel to Tibet, at the time you pay the deposit, we also need some information of every member in order to apply for your Tibet travel permit:

• full name;
• gender;
• date of birth;
• passport number;
• nationality;
• all exactly the same as on your passport. And you need to tell us your occupation because journalists and those who are involved in political matters could be revoked (they need more complicated procedure to get a permit).
  
  * Please fax a clear copy of each member's passport and China visa to us at (86)28-86661975; then write in email to your travel advisor the above 6 items (the fax copy may not be clear enough to recognize so email writing is necessary).

4. Once we receive your deposit, we will make all the reservations according to your itinerary within one week. We will send you a confirmation letter when all the bookings are secured. At this time all you need is to pack up for your lifetime trip to China!

4. Alteration, Cancellation and Refunding

Alteration

We provide free service to modify your itinerary two times after you confirm to book your tour. We do provide unlimited alteration to meet your ultimate satisfaction, but from the third time we charge a $20 surcharge for every new modification. Too late alteration might not be workable.

Cancellation

You may cancel your confirmed booking, but this must be in writing. But cancellation occurs after your confirmation to book the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges. Cancellation charges are as follows:

• If you cancel your tour more than 30 days before the start of your tour with us you forfeit $100 from the deposit you paid. We will refund the rest of the deposit back to you in 30 days. (Other travel agencies require the full deposit.)
• If you cancel your tour within 30 days but more than 7 days before the start of your tour you forfeit 30% of the cost of your tour.
• If you cancel your tour within 7 days of the start of your tour you forfeit 50% of the cost of your tour.
• If you fail to show up at your scheduled arrival time without prior notice, you forfeit 100% of the cost of your tour.
• If you cancel the tour programs due to your own reasons when touring in Tibet, there is no refund of any expense you have already paid. If you want to book some extra programs, you need to pay for the extra cost.
  
  ** The effective date of notification regarding cancellation will begin when the notification is received at our premises in writing (email or fax).

Refunding

If you have paid your deposit but then cancel the tour more than 30 days before the start of your tour, we will refund all the deposit except $100 cancellation fee.

Planning a China trip now? Click here to contact us!